Welcome to FreeSimCard.uk! We value your satisfaction and aim to provide the best products and services to our customers. This Refund Policy outlines your rights as a consumer and our obligations under UK consumer law.
1. Your Right to Cancel
1.1. Goods
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for goods within 14 days from the day you receive the goods. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., email or letter). You do not need to provide a reason for the cancellation.
1.2. Services
For services, you have the right to cancel your contract within 14 days of the contract being made. If you agree that the service starts within the cancellation period, you may be charged for any services provided up until the point of cancellation.
2. How to Cancel
To cancel your order, please contact our customer service team at:
Email: support@freesimcard.uk
Phone: 01544 599385
Address: 61 Bridge Street, Kington HR5 3DJ
Please provide your name, address, order number, and details of the order you wish to cancel.
3. Returning Goods
3.1. Condition of Goods
To be eligible for a refund, the goods must be unused and in the same condition that you received them. They must also be in the original packaging.
3.2. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
4.1. Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within 14 days. Please note that it may take some time for your bank or credit card company to process and post the refund.
4.2. Deductions
We may make a deduction from the refund for any loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
5. Faulty or Damaged Goods
If you receive goods that are faulty or damaged, please contact us immediately. You have the right to a full refund, repair, or replacement within 30 days of purchase. Please provide proof of purchase and details of the fault or damage.
6. Non-Refundable Items
Certain items are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@freesimcard.uk
Phone: 01544 599385
Address: 61 Bridge Street, Kington HR5 3DJ
This Refund Policy is in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your statutory rights are not affected.
Thank you for shopping with FreeSimCard.uk. We appreciate your business and strive to provide you with excellent service.